• Information Systems
• Systems Analysis and Design
• Design Science Research
• Sociotechnical Systems
• Service Systems

I am an Associate Professor at the University of Ottawa’s Telfer School of Management in Ottawa, Canada. My research is situated in the field of Information Systems, more specifically within the fields of Systems Analysis and Design, Design Science Research, Sociotechnical Systems and Service Systems. I also conduct research in related fields, namely Requirements Engineering and Health Informatics.

My research program centers on the design of digitally-enabled services, viewing services that leverage advances in information and communication technologies (ICTs) as collaborative, socio-technical arrangements organized to create value. Most of my research focuses on the domain of health and wellbeing.

[Publications on Google Scholar] [Publications on dblp] [Profile on ResearchGate]