BR+E Alliance: Performance Measurement

Dr Gregory Richards and Soroosh Sharif, Masters Student in Electronic Business Technologies

The BR+E Alliance (Business Retention & Expansion Alliance) was created in 2009 based on feedback from local businesses on how the Municipality of North Grenville, the Chamber and other agencies could help them succeed and grow. The Alliance, through a network of businesses and local agencies, offers Business Seminars, a Business Outreach Program and a Business Success Coaching Program, among others.

The Centre for Business Analytics and Performance (CBAP) is pleased to have engaged with the BR+E Alliance in a research project undertaken to identify key performance indicators which can be measured and tracked. The main goals of the research were to enable measurement of the effectiveness of the offered programs and to indicate areas which can be improved.